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Refund policy
Returns
EL FARAON has a 14-day return policy: you have 14 days from the date of delivery of your order to ship it back to our return center for a refund or exchange.
Any claims regarding the delivery of the Product(s) must be submitted within 14 business days of receiving the Product(s). They must be sent in their original condition (packaging, accessories, label etc.), using the documents provided in the package. If you have any questions, you can send an email to customercare@el-faraon.com.
The product(s) must be returned to
EL FARAON
14 Rue de Torcy
75018 Paris
France
Any package returned after the prescribed time will be refused and returned to the sender. The costs and risks related to the return of the Product(s) are at the sender's expense.
For the customer service to accept the return, the Product(s) must be returned in perfect condition in its original packaging, intact, with its label attached, unworn, accompanied by all its accessories, and a copy of the purchase invoice.
The customer does not have to justify the reasons for the return or pay any penalties, except for the return shipping costs and any potential customs duties.
EL FARAON cannot be held responsible for lost, stolen or damaged packages. Packages for which customer identification (name, surname, address and return code) is not possible will be refused.
Upon receipt of the returned Product(s) by the Customer, the customer service will send a confirmation of receipt of the Product by e-mail.
Exchanges
If you are interested in a different size, color or style, please return your items and simply place a new order for the piece you are interested in at
Refunds
If the entire order is returned, the refund will include EL FARAON's standard shipping charges. To this end, the customer will insert the delivery invoice showing the tracking number of the package in the return package. EL FARAON will reimburse the Customer for the amounts paid by the Customer and corresponding to the acquisition of the returned Products (thus excluding any customs duties), within a maximum period of 14 days by bank transfer to the account used with the credit card bearing the Customer's name.
Please note that a deduction may be made if the value of the goods has been reduced because you have handled the goods more than necessary.
Important information
- Items must be returned to us in perfect condition with the return information label.
- Make sure that all products are exactly as you received them, with the label and seal still attached.
- All shoes must be tried on a padded surface until you decide to keep them.
- All products delivered in their own box, including shoes and accessories, must be returned in their original undamaged box, as they are considered part of the product.
- Please be sure to return large products that come in their own box inside another sturdy cardboard box so as not to damage the original packaging.
- Please send the package to
EL FARAON
14 Rue de Torcy
75018 Paris
France
Sales
Our usual online return and exchange policy, as described above, applies during sales periods.
Quality
If an item received is classified as defective and has been damaged, you must contact us within 7 days of receipt.
Payment Methods
To date, here are the payment methods we offer:
-Paypal
- CREDIT CARD
- Visa Creditcart
- Mastercard
- American Express
- ApplePay
Additional costs
Orders to the European Union are not subject to additional costs. For other countries outside of the EU, special customs fees and taxes may apply. These costs are the responsibility of the recipient and are not borne by EL FARAON.